Privacy Policy

Privacy Policy - Independent24-7.uk

This Privacy Policy explains how Independent24-7.uk handles personal data and respects user privacy in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) where applicable.

Data Controller Information

Independent24-7.uk is the controller of personal data collected through this website. Our commitment is to process personal information transparently and lawfully.

Information We Collect

We collect minimal personal data through our website:

• Technical data: IP address, browser type, device information, and pages visited (for site functionality and maintenance)
• Contact information: Name, email address, and message content when you submit a form
• Optional user preferences: Language settings and display preferences

Data Collection Methods

Data is collected through:

• Server logs and website analytics (anonymous, aggregated data only)
• Contact forms and user inquiries
• Voluntary user submissions and feedback

We explicitly do not use third-party tracking cookies or behavioral advertising cookies. No external analytics services track your activity across other websites.

Purpose of Data Processing

We process personal data solely for the following purposes:

• Responding to user inquiries and support requests
• Improving website functionality and user experience
• Maintaining platform security and preventing abuse
• Complying with legal obligations

Legal Basis for Processing

Our data processing relies on: user consent (for contact forms), contractual necessity (for service delivery), legal compliance, and legitimate interests in maintaining a secure platform.

Data Retention

Personal information from contact submissions is retained for up to two years unless a longer retention period is required by law. Technical logs are retained for thirty days. You may request earlier deletion by contacting us.

Your Rights

You have the right to:

• Access your personal data and obtain a copy
• Rectify inaccurate information
• Request erasure of your data (right to be forgotten)
• Restrict processing of your information
• Object to processing activities
• Data portability in a structured format

To exercise these rights, submit a written request through our contact form.

Data Sharing

We do not sell, trade, or share personal data with third parties for marketing purposes. Data may be shared only when required by law, court order, or to protect platform security.

International Transfers

As our platform is UK-based, personal data is primarily processed within the United Kingdom. Any international transfers comply with GDPR requirements and appropriate safeguards.

Security Measures

We implement technical and organizational measures to protect personal data against unauthorized access, alteration, and loss. However, no transmission over the internet is entirely secure.

Third-Party Links

Our website contains links to external news sources and other websites. We are not responsible for the privacy practices of third-party sites. We encourage users to review those privacy policies independently.

Contact and Complaints

For privacy questions or concerns, contact us through our website form. If you believe your rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority.

Policy Updates

This Privacy Policy may be updated periodically. We will notify users of material changes by updating the publication date on this page.